A Established Name in Reliable Removal Services
Brown & Illingworth has been a trusted name in removals, storage, and transportation across the Newcastle upon Tyne area and beyond for over 40 years. We take pride in providing a comprehensive and efficient service that takes the stress out of moving, whether it's a residential or commercial relocation.
Experience and Expertise
Our skilled and experienced team is well-versed in all aspects of removals, from careful packing and transportation to precise unloading and furniture placement. We understand the importance of handling your belongings with the utmost care and attention, ensuring their safe arrival at your new destination.
Tailored Solutions for Every Need
We offer a diverse range of services to cater to your individual requirements, including:
Home Removals
- Comprehensive packing and unpacking services
- Furniture removal and reassembly
- Scenic removal options
- Flexible scheduling to fit your needs
Commercial Removals
- Office relocation planning and execution
- Factory and warehouse removals
- Minimizing downtime for businesses
- Dedicated project managers to ensure smooth transitions
Additional Services
- International removals
- Crate hire and storage
- Document and archive storage
- Road transport and dedicated vehicle services
- Courier services for urgent deliveries
Quality and Customer Satisfaction
We are committed to providing exceptional customer service and are proud to uphold the standards set by the British Association of Removers. Our team is highly trained and undergoes regular updates on industry best practices.
We understand that every move is different, and we are dedicated to understanding your unique needs and tailoring our services accordingly. We will work with you every step of the way to ensure a stress-free and efficient relocation experience.
Choose Brown & Illingworth for
- Experience and expertise
- Professional and friendly service
- Customised solutions
- Attention to detail and care
- Affordable and competitive rates
Get a Quick Quote Today
Get a personalized quote for your upcoming move by completing the online form on our website. Our team will be happy to discuss your requirements and provide you with a tailored solution.
Overall Quality of Service
The majority of reviews for Brown and Illingworth are overwhelmingly positive, with 12 out of 14 reviewers giving 5-star ratings. The common thread throughout these reviews is the exceptional service provided by the company's removal team. Reviewers praise the professionalism, efficiency, and care with which their belongings were handled, as well as the reasonable prices quoted and delivered.
Professionalism and Customer Service
Many reviewers highlight the excellent customer service provided by the company, praising the helpful and courteous staff who went above and beyond to ensure a smooth and stress-free move. Some reviewers even mention specific staff members, such as David Brown and Chloe, who they say were instrumental in making the move as seamless as possible.
Negative Experiences
On the other hand, there are a few negative reviews that highlight instances of poor service and a lack of professionalism. One reviewer's belongings were damaged during transit, and another criticizes the company's handling of customer complaints. Additionally, two reviewers express frustration with the company's alleged lack of compassion and professionalism.
Key Issues
Some common issues that arose during the reviews include:
- Damage to belongings during transit
- Poor communication and customer service
- Unreasonable prices or lack of transparency
- Inadequate storage and handling of items
However, it's worth noting that these negative reviews are vastly outnumbered by the positive ones, suggesting that Brown and Illingworth generally provides a high-quality service.
