Make the right move with us!
ePenny Logistics is a leading provider of man and van services, same day courier services, and removal services throughout the UK. Based in London, we have established ourselves as a trusted partner for individuals and businesses alike, with over 3,800 satisfied clients in the past year. Our team of experienced professionals are passionate about delivering exceptional service, ensuring a seamless and stress-free experience for every customer.
Man and Van Services
Perfect for smaller moves, student moves, one-room relocations, furniture transport, and more. We provide both employed drivers or the option to choose your own driver.
Same Day Courier
We offer a reliable and efficient same day courier service throughout the UK, ensuring your items arrive on time and in perfect condition.
Removals
Our experienced team is adept in handling all aspects of home and office removals, from packing and disassembly to reassembly and delivery. We customize our services to your individual needs and business ecosystem.
Additional Services
We also offer packing and unpacking services, storage and warehousing solutions, and assembly services.
Our Mission
Our mission is to become the most reputable man and van removals company in the UK, known for our exceptional service, competitive prices, and unwavering professionalism. We strive to consistently exceed our clients' expectations and maintain an outstanding reputation within the industry.
Our Values
- Customer focus: We prioritize client satisfaction and provide personalized attention to every move.
- Transparency: We offer clear and upfront pricing with no hidden fees.
- Professionalism: Our team is experienced, courteous, and reliable.
- Efficiency: We strive to deliver services in a timely and efficient manner.
- Integrity: We uphold the highest ethical standards and maintain open communication throughout the process.
Overview of the Moving Experience with ePenny
The two reviewers had differing experiences with ePenny, with one rating it 3 stars and the other 5 stars. Both reviews provided detailed feedback on their moving experiences.
Service and Customer Care
The 3-star reviewer expressed disappointment with their experience, citing a late arrival by the driver, lack of courtesy, and contradictory information provided. The driver failed to show concern when the reviewer's partner tripped and didn't offer help. However, the reviewer acknowledged the competitive pricing as a positive aspect.
In contrast, the 5-star reviewer had a very positive experience, praising the attentiveness and exceptional customer focus of ePenny. The mover, Solomon, was commended for his high-quality service, professionalism, and responsiveness.
Areas for Improvement
Delays and poor communication were key issues raised by the 3-star reviewer. The driver's lack of courtesy and failure to provide assistance when needed also detracted from the overall experience.
Strengths
Competitive pricing was a strength highlighted by the 3-star reviewer, while the 5-star reviewer praised the excellent customer focus, quality of service, professionalism, and value for money.
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